Our most frequently asked questions are listed first, followed by FAQs in alphabetical order. Items allowed in the venue:
- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”
- Small Clutch Purse - no bigger than 6" x 9" (do NOT need to be clear)
- Fanny Packs - no bigger than 6" x 9" (do NOT need to be clear)
- Factory sealed water bottle - up to one gallon per person or empty bottle to fill inside (NON-FROZEN)
- Reusable water bottle - must be empty upon arrival (water stations are available in the venue)
- Blankets and tarps, must be picnic sized (50" x 60") or smaller*
- Cameras - non professional only, no detachable lens
- Sunscreen and bug spray (must be non-aerosol)
- Personal misting fans - must be empty upon arrival
- Neck fans
- Small tote/parasol umbrellas
- E-Cigarettes & Vape Pens ONLY IN PLAZAS AND LAWN AREA
- Stadium Seat Cushions (with no metal frame parts)
*Please Note: These policies are subject to change based on the show. See Day of Show Tab at top of page for list of show exclusions.
Items are NOT allowed in the venue
- Lawn Chairs
- Large Bags/Backpacks that aren't clear
- Coolers of any kind
- Any beverage besides water - FROZEN water bottles are also not allowed
- Alcohol
- Tablets/iPads
- Selfie-sticks, GoPros
- Cameras with detachable lenses
- Video or audio recording devices
- UAV (Drones)
- Illegal drugs/substances
- Glass containers or cans
- Laser pointers
- Glow sticks
- Signage larger than 8.5"x11" or standard size of printer paper.
- Animals (excluding service animals)
- Skateboards and rollerblades, hover-boards, scooters, bicycles and other personal motorized and non-motorized vehicles
- Unauthorized solicitation or marketing materials (e.g., handbills, flyers, stickers)
- Fireworks
- Weapons of any kind / Knives
- Chains / Spike jewelry
Contact the Venue
Venue Phone number: 214-421-1111
Venue Address: 3839 S. Fitzhugh Ave, Dallas, TX 75210
Mailing Address - P.O. Box 150648, Dallas, TX 75315
Parking Options
General Parking
For most shows, general parking is included in the price of your ticket. The parking lots typically open 1 hour prior to the stated time that doors/gates open.
Rideshare
Drivers may drop-off guests through Gate 6 located off of Robert B. Collum Blvd. Once you enter the gate, turn right onto Pennsylvania Ave. and continue until you see the drop-off located in Dos Equis Pavilions' West Parking Lot. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event - they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
Ultra VIP Parking
Ultra VIP Parking comes with your own private entrance and exit parking lanes located at Gate 10, with a limited capacity of only 60 cars, located adjacent to the East Entrance. This ticket also provides "Fast Lane" access to you and your party (8 guests maximum) that rode with you so you don't have to wait in the general entry lines to get in.
Buy your Ultra VIP Parking pass in advance by clicking the "UPGRADES AVAILABLE" dropdown on the event page and selecting "Ultra VIP Parking", or on site the night of the show.
VIP Parking
VIP Parking is located at Gate 8, adjacent to the West Entrance.
Buy your VIP Parking pass in advance by clicking the "UPGRADES AVAILABLE" dropdown on the event page and selecting "Ultra VIP Parking", or on site the night of the show.
Bicycles
Bike racks are located at the West (Green) Entrance. All bikes must be removed by the end of the event. Dos Equis Pavilion is not responsible for lost or stolen bicycles.
FAQs A - Z:
Alcohol Policy
Dos Equis Pavilion offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.
Allianz Event Ticket Protector
Every year, more than 40 million people in the U.S. trust Allianz to protect their ticket purchases. It’s added peace of mind for you and added security for your investment. It’s protection so you don’t lose out if you have to miss out. Learn more about protecting your next experience atAllianzTicketProtection.com.
Animals
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
We do recommend keeping service animals out of the pit area. It can result in damaging their ears.
ATMs
There are no ATMs at Dos Equis Pavilion.
Automobile Assistance
If any assistance is needed with your vehicle please contact your normal emergency assistance provider. Dos Equis Pavilion does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps, or tows but the guest will need to arrange for such services.
Bag Policy
All bags must be CLEAR bags, no larger than 12" x 6" x 12" and are subject to search upon entry.
Small clutches, wristlets, or fanny packs no bigger than 6”x 9” are permitted and do not need to be clear.
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
Banners and Signs
Signs larger than 8.5" x 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Box Office Hours
The Dos Equis Pavilion Box Office Sponsored by Allianz is open starting Friday, April 5th and will be open on Fridays from 10am – 4pm. On the day of an event, the East Box Office opens at 11am on weekdays and 12pm on weekends.
If you are looking to purchase tickets, please visit our "Events" tab here.
Camera Policy
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch- it will be considered a professional camera and will not be allowed in. GoPro's are not permitted into the venue.
Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Camping and Overnight Parking
The venue does not allow camping or overnight parking of any kind.
Show Cancellation
Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Cashless Venue
All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay).
Cell Phone Policy
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
Children
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Concessions
Dos Equis Pavilion offers a wide variety of concession options throughout the venue. This includes cheeseburgers, chicken tenders, bratwurst, nachos, pizza, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Featured offerings for the 2023 season include:
- Tim Love BBQ
- Art Bird
- Koko's Bavarian
- Campisi's Pizzeria
- Bamboo Piranha
- Voltaggio Brothers' Volt Burger Smash
Concessions are located throughout the East and West plazas.
Designated Driver Perks
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth in the East (Red) Plaza next to Guest Services Presented by Allianz.
Drinking Water
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted.
Water fountains are located near the restrooms in both plazas.
Emergencies
In the event of an emergency while on site, Dos Equis Pavilion has trained paramedics to assist with any medical issues. First aid is located in the East (Red) Plaza next to Guest Services Presented by Allianz, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days:
Employee Opportunities
The venue begins hiring for each season in early March. If you are interested in working for the venue please visit http://www.venuenationjobs.com
Firearms
Dos Equis Pavilion does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Entrance Gates
There are a total of two (2) entrance gates to the facility. Gates East (Red) and West (Green) are available for use regardless of the ticket type. There are also Fast Lane gates located at both entrances. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located in the Gate 9 parking lot. All guests using this gate must be VIP clients and have the appropriate ticket.
Event Listing
A complete listing of events can be found here.
Fan Assistance
If you need assistance while at an event please visit our guest services areas located in the East (Red) Plaza next to the East (Red) Entrance or ask any staff member.
Fan Mail
Dos Equis Pavilion will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Fast Pass
For select events guests can purchase Fast Lane passes here for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line and enters primarily. Fast Lane Gates are located at both entrances.
Gates for Parking
Parking lots will generally open one (1) hour prior to our scheduled door time. Door times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
Dos Equis Pavilion does not offer group ticket sales. If you have a large party looking to attend a show, please reach out to the Dallas Premium Seats Dept at DallasPremiumSeating@LiveNation.com. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guest Conduct
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Guests with Disabilities
Dos Equis Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
- Ticketing- ADA tickets can be purchased online via our Dos Equis Pavilion page. You do not need to call the Box Office to place an order as all of our accessible tickets are available through the webpage. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets. Each accessible seat allows for a companion seat as well.
- Day of Show Parking- Accessible Parking is located outside both the East and West Entrances or in the rideshare lot. Let the parking staff know that you need accessible parking and they will direct you to the correct lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.
- Accessible Stations- If you have questions or need assistance, it is available through our Box Offices located at the entry into the East and West Plazas to help answer questions related to seating or other accommodations. If already within the venue, Guest Services is available in the East Plaza, next to the Entrance.
- Unexpected Needs- If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests- If you will need an interpreter for an event, please give us at least 2 weeks notice to secure. There is no charge to arrange for an interpreter for your visit. Reach out to us at 214-421-1111 and leave a message with your name, phone number and the reason for your call as we work on this process. All calls will be returned within 48 business hours.
- Hearing Assistance- Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days' notice. We can be reached at 214-421-1111. Leave a message with your name, phone number and the reason for your call as we work on this process. All calls will be returned within 48 business hours.
- Service Animals- Service animals are permitted inside the venue during events. Only registered working animals are permitted. Dos Equis Pavilion requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
- Accommodations- All venue bathrooms, concession stands, and merchandise stands are accessible.
Hotels Nearby
HYATT REGENCY DALLAS
HILTON GARDEN INN DOWNTOWN DALLAS
HOLIDAY INN EXPRESS
FAIRMONT DALLAS
HALL ARTS HOTEL DALLAS
OMNI HOTEL DALLAS
THE JOULE
MORE HOTELS
Lawn Chairs
Lawn Chairs - To improve venue entry and for security purposes, personal lawn chairswill no longer be allowed. Lawn chairs are available to reserve ahead of time for pick up day of show.
Specially designed lawn chairs are available for rent - while supplies last. To ensure chair availability, pre-purchase* your chair rental through online upgrades. Rental chairs must be turned in at the end of the event.
Lawn Seating
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Lost and Found
If you lose an item while you are at an event- you can visit our Security office located in the East (Red) Plaza next to Guest Services Presented by Allianz to see if it has been turned in.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.
Map and Directions
Enter Fair Park at Gates 8 - 13 from S. Fitzhugh Ave. Dos Equis Pavilion address is 3839 S. Fitzhugh Ave, Dallas, TX 75210. Review the "Getting Here" drop down tab at the top of this page for photos and more information.
Media Relations / Press Passes
Any media inquiries for day of show coverage (review tickets, photo passes and video passes) should be submitted at livenation.com/pressrequests.
Medical Assistance
First Aid is located in the East (Red) Plaza next to Guest Services Presented by Allianz. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to the First Aid office and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
Medication
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Merchandise
Merchandise will be available for all concerts at our Concert Gear booths located in both the East (Red) and West (Green) Plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Overnight Parking
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
General Parking - Enter Gates 8 - 13 of Fair Park
VIP Parking - Enter Gate 8 of Fair Park (Note: space may be limited)
Premium Parking - Permit only - Enter at Gate 9 of Fair Park
Ride Share - Drop Offs & Pick Ups - Enter at Gate 8 of Fair Park
If using GPS, address is 3839 S. Fitzhugh Ave, Dallas, TX 75210
Police Assistance
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premiun / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our National Premium Seat Sales Director, Ryan Stiehler at 972-560-3922 or email us at DallasPremiumSeating@LiveNation.com. Neither the venue receptionists nor the Box Office can answer questions regarding pricing or availability for these boxes.
Premium Parking is available for every event. The price will vary based on event.
To purchase, call 214-421-1111. Premier Parking is Permit only and you enter at Gate 9 of Fair Park. Premier Parking does not guarantee early exit out of the parking lot.
Private Events
Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.
Public Transportation
DART has a station in Fair Park. For more information on schedules and locations, use the following link: http://www.dart.org/
Re-Entry
Re-Entry is not permitted at Dos Equis Pavilion. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Restrooms
Restrooms are located in both Plazas and additional flushable port-o-lets are located at the East (Red) entry gate.
Rideshare
Uber is the official ride of Dos Equis Pavilion. With dedicated pick-up and drop-off zones and the option to schedule your ride, you can arrive on time, leave after the encore, and never miss a minute.
Drivers may drop-off guests through Gate 6 located off of Robert B. Collum Blvd. Once you enter the gate, turn right onto Pennsylvania Ave. and continue until you see the drop-off located in Dos Equis Pavilions' West Parking Lot. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event - they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
Scalping or Reselling Tickets
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Venue Security
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines
Security Procedures
When coming through the gates, please plan on security using walk through and/or handheld metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via walk through and/or handheld metal detectors, please visit our First Aid station in the East (Red) Plaza and they will give you an alternative to our metal detectors. More information can be found here: https://www.livenation.com/venueguidelines/
Smoking and Vaping
Fair Park is a City of Dallas park and per ordinance, smoking is not allowed. We appreciate your cooperation.
Sponsorship / Handouts
All sponsorship inquiries should be directed to our office- please call and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Strollers
Strollers are only permitted beyond the gates for lawn ticket holders. There is no storage space in the reserved seating area.
Tailgating
Tailgating is not encouraged at Dos Equis Pavilion. Fair Park is a City Park and City of Dallas ordinances apply.
Taping / Recording a Show
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Taxi and Rideshare Services
Yellow Cab Dallas: 214-426-6262
Yellow Cab Fort Worth: 817-426-6262
Cowboy Cab: 214-428-0202
Directions to rideshare lot:
DROP-OFF
1. Enter Fair Park at Gate 6 off of Robert B. Collum Blvd.
2. Turn right immediately after entering gate, follow signs to drop-off location.
PICK-UP
1. Enter Fair Park at the Robert B. Collum and Pennsylvania Ave. intersection.
2. Follow signs guiding vehicles into lanes marked 1-4 and text attending guest which lane driver is in.
Traffic
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
Dos Equis Pavilion - Instagram
Umbrellas
Are only permitted in the venue for certain events (if rain is predicted). Please call or check the Day of Show information page.
Upgrades
Upgrades are available here prior to show day and onsite at the Guest Services window on the day of the show.
VIP Club
The Live Nation Lounge is a private club located in the West (Green) Plaza. You must have the proper credentials to enter the club. For more information, please reach out to the Dallas Premium Seats Dept at Dallaspremiumseating@LiveNation.com.
VIP Parking
The VIP lot is located at Gates 8 of Fair Park. Ultra VIP is located at Gate 10 - private lot with only 60 spaces and private entry and exit.
Weather
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
Dos Equis Pavilion - Instagram
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will-Call
Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
